Customer Success Manager

Our client is passionate about what they do they are looking for an engaging, consultative and organised Client Success Manager to help them to continue to build and strengthen their approach to client partnering.

The successful candidate will have a proven track record of building and scaling B2B clients in a fast-paced environment. You should be a driven, energetic, goal oriented professionals who cares deeply about delivering outstanding work and goes the extra mile to empower clients and members to realise their full potential.

Overall responsibility for successful, high impact client deliverables that lead to our clients retaining and growing their accounts with us year on year. This includes:

Building strong relationships and seeking out opportunities to pass over to the PDs
Following the onboarding process from discovery call with the PDs to the launch call ensuring all timelines are met and any issues are resolved
Achieving 85% engagement on all programmes
Achieving an average of 4.5/5 on client feedback scores
Team-work is paramount. You will be responsible for driving great relationships internally ensuring everyone is on the same page and working in a way that drives engagement, collaboration and the best outcome for the client
Developing and evolving processes to provide a seamless and connected journey so that we continue to improve the client experience year on year.
Managing client programmes end to end, ensuring they run seamlessly to time and to standard.
Team-work is paramount. You will be responsible for driving great relationships internally ensuring everyone is on the same page and working in a way that drives engagement, collaboration and the best outcome for the client
Developing and evolving processes to provide a seamless and connected journey so that we continue to improve the client experience year on year
Managing client programmes end to end, ensuring they run seamlessly to time and to standard
Onboarding and working with clients so they feel they are safe hands and know exactly what they need to do and by when
Creating client stories on each programme to show impact and results

If you thrive when working with a team of bright, passionate and collaborative colleagues who care deeply about delivering outstanding work, this is the role for you. You should be playful, curious and care deeply about helping your clients grow and develop stronger people and cultures! This is a fast paced environment and you should feel comfortable with challenging up, across and down the organisation and taking ownership for your area. Apply now!

Eligibility to work in the EU is a must

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