Customer Success Manager – US

Job Description:

AU10TIX, an identity management company headquartered in Israel, leverages cutting-edge machine learning and computer vision to define how companies and customers confidently connect. From identity document verification to biometric authentication, liveness detection, electronic identity data verification, and synthetic fraud detection, the company provides critical, modular solutions that link physical and digital identities in order to automate customer onboarding and ongoing customer verification.

AU10TIX supports some of the world’s most well-known and highly regulated brands in balancing user experience with risk, safety and compliance. We’re on a mission to obliterate fraud while furthering a more secure and inclusive world—and believe that, together, we can harness and protect the power of everyone’s biggest asset: our personal identity.

For more information and the latest company news, visit www.AU10TIX.com.

We are now on the lookout for a CSM to join our US team. The position will be a hybrid at our office in NY.

Responsibilities:
As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
Be a trusted advisor to our customers by establishing an excellent rapport.
Understand the business needs, technical requirements, and processes to deliver value.
Collaborate with sales, solution engineer, product and R&D.
Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
Address customer problems directly, when possible, and educate them on how to do so themselves going forward.
Requirements:
5 years’ experience as a Customer Success Manager in B2B companies. Experience in SAAS/product companies.
Project management experience with excellent organizational skills.
Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
Ability to work independently as well as to operate alongside global teams.
Strong analytical and problems solving skills.
Strong technical orientation.
Bachelor’s Degree in exact sciences or engineering fields.
Willingness to travel between clients in the US.