Help Desk Specialist

About The PositionWe are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.Requirements• Proven experience as a IT Support Technician or other customer support role.• Good understanding of computer systems, mobile devices, and other tech products.• Ability to diagnose and resolve basic technical issues.• Excellent communication skills and a service-oriented attitude.• Ability to work independently and as part of a team.• Familiarity with ticketing systems and remote support tools.Responsibilities• Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).• Providing end-user support to all employees globally.• Troubleshoot and resolve hardware, software, and network-related issues.• Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.• Set up and configure new user accounts, computers, and mobile devices.• Escalate complex issues to higher-level IT staff as needed.• Maintain documentation of support activities and technical procedures.• Assist in maintaining IT inventory and tracking assets.