Tech Support Specialist: On-site, Ra' Ananana, Israel

About Meal Ticket/MarketMan:

Meal Ticket/MarketMan is a software company that provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors and operators). Meal Ticket/MarketMan's proprietary software suite comprises multiple products including profit optimization software (focused on complex rebate programs), a sales & marketing enablement + CRM platform, foodservice trade show management software and various reporting solutions. In 2021, Meal Ticket acquired MarketMan, an international software organization that specializes in creating tools to help restaurant operators better manage their businesses. MarketMan’s best-in-class software suite consists of inventory management, purchasing and accounts payable tools. Meal Ticket/MarketMan is backed by Providence Strategic Growth, a leading growth equity firm located in Boston, Massachusetts.

About the role:

This is an onsite role that would require the right candidate to come into our office in Ra'Ananana, Israel.

Duties/Responsibilities:

Maintain an extensive working knowledge of the MarketMan product.
Reply to email/chats and phone tickets in a timely manner.
Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future.
Escalate support tickets to other departments in the organization to resolve customer's issues.
Stay abreast on product development to be able to support customers on new product features.

Required Skills/Abilities:

Excellent verbal and written communication skills in English (other languages are an advantage).
At least two years experience in a Customer Service role
Excellent interpersonal and customer service skills.
Ability to work under pressure and within tight deadlines.
Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.
Industry knowledge in foodservice and distribution operations (an advantage).

What we are offering:

Work-Home balance
Flexible working hours
Supportive environment
Work with the newest technologies