Customer Success Analyst

תיאור ודרישות משרה

We are looking for a Customer Success Analyst to join our team
Tel Aviv | Hybrid

We’re looking for someone who knows how to work fast, think independently, and manage multiple clients in parallel.

Own ongoing relationships with multiple clients – understand their needs and provide continuous value
Handle day-to-day requests, issues, and questions – with strong prioritization and time management
Act as the main point of contact between clients and internal teams (BI / Data Development)
Identify opportunities to improve, expand and deepen client usage
Train and guide clients on systems, reports, and new features
Proactively identify risks and escalate when needed

Job Requirements:
Hands-on experience with BI tools (Power BI advantage)
Strong SQL skills
Excellent communication skills – ability to work directly with clients
High-level English
Ability to manage multiple clients and tasks simultaneously (must)
Highly organized, detail-oriented, and able to work in a structured way
Team player with strong collaboration skills
Familiarity and practical experience working with AI tools (Claude / ChatGPT / etc.)
Bachelor’s degree – Engineering / Economics / Information Systems (advantage)

If you’re looking to grow in a role that combines data, business, and client interaction – we’d love to talk.

CV

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