Technical Support

About The Position

We’ve come a long way since we first opened our doors, but our mission has always stayed the same: to provide world class solutions for the travel industry. Travel Booster is a constantly improving ERP solution that frees users from the complexities of creation so they can do more, faster.

We are looking for a Technical Support to join our team.

How your day to day as a Technical Support Specialist will look like?

✓ Provide timely support for applicant complex issues

✓ Managing the full onboarding process for small and medium implementation projects with a high level of complexity

✓ Building and maintaining long-term relationships with customers

✓ Ensure customer satisfaction by providing professional customer support

✓ Manage day-to-day operational aspects of the customers

✓ Managing internal organizational resources to the benefit of the customers

✓ Full implementation of the system at the customer's site

Requirements

What will you bring to the team?

✓ 2+ years proven experience in customer support in complex environments, with a strong emphasis on business aspects

✓ Analytical, methodological, and troubleshooting abilities

✓ Familiar with the traveltech industry - Advantage

✓ Highly service oriented, excellent interpersonal communication skills

✓ Knowledge of Gilboa or Travel Booster software - Advantage

✓ Training experience - Advantage

✓ A high level of writing and verbal proficiency in English

✓ Additional languages - Advantage