Technical Support Engineer

We are Outbrain.We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies. A day in the lifeUtilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirementsFacilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clientsDiligently troubleshoot product issues before escalating to the appropriate groupProvide technical know-how and best practices to ensure proper implementation of Outbrain solutionsResolve case tickets from the Supply Operations team’s queue & internal escalationsDiligently troubleshoot product issuesWhat you’ll bring2-3 years of experience in a technical support field- a must!Natural leadership skills, manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalationCapable of driving partners technical callsgood knowledge in HTML, CSSknowledge of Internet technologies, and a demonstrated capacity to learnHands on experience with server-side integrations troubleshooting & setupAbility to actively drive problems to resolutionSound decision-making and critical thinking skillsVery good analytical skills, sharp & fast thinkerAbility to interact with the staff, management, and peers in a professional mannerGood knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer toolsMore than snacks!Nearby parking place is availableShort walking distance from Sapir train stationExpand your toolbox with our mentorship program and internal learning toolsDog friendly officeFollow your passions, visit the music and game rooms…and of course a fully stocked kitchen!We Recommend #LifeAtOutbrainOutbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.Our company culture is welcoming, dynamic, diverse, global, and built on top performance.Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.Dive into the Outbrain experience via our Instagram account!Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels; Facebook, Instagram and LinkedIn.