IT Specialist

Autobrains is a fast-growing start-up with a groundbreaking approach to unsupervised learning and signature-based data representation that is set to disrupt the next generation of vehicles and mobility.

At Autobrains, you will face never-ending intellectual challenges as we redefine AI for scalable autonomous platforms and products, with the goal to forever change driving and make the roads a safer place for all. You will work with bright and talented people, in an environment where professional and personal development are a top priority.

Autobrains is backed by top investors and key players in the automotive industry such as Temasek, Toyota, BMW, Continental, Vinfast and Knorr-Bremse, with headquarters at the heart of Tel Aviv. We're on the lookout for a dynamic IT Specialist to join our IT team. As part of our fast-paced environment, you'll play a crucial role in keeping our operations smooth and our customers satisfied.

Requirements:

Personal Skills and Requirements:

A hands-on individual eager to contribute to and enrich our IT team.
Possesses a sense of urgency, agility, and a drive for achieving results in a lean environment.
Capable of learning new technologies quickly.
Minimum 2 years of experience in a helpdesk position.
Highly motivated self-learner with strong communication and interpersonal skills.
Pedantic, patient, and well-organized.
Availability for irregular hours and/or weekend work.

Technology Requirements:

Must Have:

Proficiency in servicing Windows, Ubuntu (18/20/22), and Mac OS.
Experience with hardware (laptops, servers, switches, webcams, conference systems, etc.).
Understanding of network protocols (TCP/IP, DNS, DHCP, FTP, VPN, SSH).
Basic knowledge of virtualization (VMWare, Xen), AWS environment, and Git.
Familiarity with web environments (Google Apps, Office 365), consumer systems (Amazon, Adobe), conference call systems (Google Meet, Zoom, Microsoft Teams), and Identity Management systems (JumpCloud, Okta).

Nice to Have:

Basic knowledge of Python, Linux bash, Docker.
Experience with monitoring systems (Grafana, Prometheus, Zabbix).

Responsibilities:

Respond to customer support inquiries with efficiency and effectiveness.
Assist customers in troubleshooting technical issues both in person and remotely.
Provide technical assistance on the configuration, setup, and maintenance of our products.
Route unresolved issues to the relevant teams for prompt resolution.
Maintain accurate documentation of problems and the processes used to solve them.
Handle IT purchasing in line with company procedures.
Conduct security practices training for end-users.