HQ Service Specialis

Be the HQ focal point for EMEA customers and global escalations.
Support the AI transition by helping with training, testing, and quality checks.
Act as a liaison between HQ teams and global service processes/routines.
Raise knowledge updates through real field insights.
Drive improvements in CSAT, cost reduction, and service efficiency.

Main Responsibilities

Handle escalations from Customer Care teams worldwide.
Serve as the service contact point for EMEA customers.
Support AI transition by:
Testing and monitoring AI tools.
Giving feedback for quality and accuracy.
Partner with the HQ Knowledge Specialist to improve FAQs, repair guides, and training content.
Track recurring issues and suggest service improvements.
Support new product rollouts with field feedback and tracking.
Contribute to global training and onboarding for new products.

Requirements:

Experience in customer service, technical support, or escalations.
Strong communication skills in English
Knowledge of CRM systems
Ability to handle complex problems and work with global teams.