Spa Manager

Spa Manager

We are seeking a Spa Manager to lead the Guerlain Spa – an international luxury wellness brand located within the prestigious Waldorf Astoria Jerusalem. This unique role combines operational excellence, team leadership, and the delivery of an exceptional guest experience, all within one of the world’s most iconic hotel environments.

What will I be doing?

Manage overall operations of the spa
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management experience within the spa industry
Fluency in English and Hebrew – Mandatory; French – an advantage
Ability to meet financial targets
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

Knowledge of the local market
Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!