Customer Success Specialist

Why Join Us?

Join Check Point’s Infinity Global Services team and help customers unlock the full potential of their investment. As a Customer Success Specialist, you’ll lead onboarding, promote service adoption, and cultivate lasting relationships to ensure exceptional customer satisfaction. This is your opportunity to make a meaningful impact in a dynamic, global environment.

Key Responsibilities
Customer Onboarding & Adoption: Guide customers through the process of redeeming and utilizing Check Point’s Infinity Global Services credits, ensuring they understand and leverage the full range of available services (assessment, professional services, training, managed security, MDR, IR, ASM, etc.).
Account Collaboration: Work closely with Check Point account teams to identify customer needs and develop tailored success plans.
Relationship Management: Serve as the primary point of contact for customers, building strong, lasting relationships and facilitating ongoing communication.
Performance Tracking: Monitor usage metrics and customer feedback, identifying opportunities to improve service adoption, engagement, and satisfaction.
CRM & Documentation: Maintain systematic, organized records of all interactions, tasks, and milestones in Salesforce (or similar CRM tools).
Global Coordination: Collaborate with international teams, ensuring consistency in customer success processes across different regions.
Qualifications
2-4 years of customer success or account management experience in a B2B environment.
Bachelor’s degree in Business, Communications, or a related field or equivalent professional experience.
Fluency in English with a proven track record in global communication.
Familiarity with Salesforce or related CRM platforms is highly advantageous.
Basic understanding of cybersecurity services and a keen interest in staying informed about industry trends.
Excellent communication and interpersonal abilities to foster trust and rapport with clients.
Strong organizational and time-management skills to handle multiple customers and tasks concurrently.
Analytical mindset for tracking and reporting on customer engagement and service adoption metrics.