IT Help Desk Specialist

About Us:

Zenity is the first and only holistic platform built to secure and govern AI Agents from build time to runtime. We help organizations defend against security threats, meet compliance, and drive business productivity. Trusted by many of the world’s F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.

Responsibilities:

Serve as the first point of contact for all IT-related inquiries and technical support issues for all company sites around the world
Provide tier-1 troubleshooting and resolution for hardware, software, and connectivity problems (Mainly MacOS but not only).
Install, configure, and maintain laptops, workstations, peripherals, and software applications.
Assist with user account setup, access management, and permissions across internal systems.
Monitor and maintain network stability and connectivity, escalating complex issues as needed.
Manage IT inventory, track equipment assignments, and ensure asset documentation is up to date.
Support onboarding and offboarding processes by preparing and retrieving equipment.
Enforce security best practices, including software updates, device compliance, and data protection policies.
Collaborate closely with other IT and security team members to improve internal IT processes and automation.
Provide clear communication and timely updates to end users, maintaining a positive customer experience.

Requirements:

1–2 years of experience in IT work, support and help desk roles.
Hands-on experience installing and configuring MacOS, with familiarity in Linux and Windows environments.
Knowledge of network setup, troubleshooting, and basic configuration (Wi-Fi, VPN, routers, switches, firewalls).
Familiarity with remote management tools (e.g.Intune, MDM platforms) — advantage.
Strong troubleshooting and problem-solving skills.
Excellent interpersonal and communication abilities; able to provide clear guidance to non-technical users.
Fluent English (spoken and written).
Highly independent, organized, and accountable, with a strong sense of ownership and attention to detail.
A team player who is eager to learn and grow within the IT and cybersecurity domain.
Advantage:
Experience with Google Workspace administration or other SaaS platforms (e.g., Okta, Slack, Zoom, Jira).
Familiarity with security tools and endpoint protection practices.
Exposure to cloud environments (AWS, Azure, or GCP).