Product Support Engineer Tier 3

We seek a visionary and partner-focused Product Support T3 Engineer to join our team. In this role, you will engage with our partners during the post-sales process, evaluation, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a rocket ship and take part in making the future of digital communication today.

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and “can-do” attitude
Work directly with R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the partners' needs and become a trusted advisor with partners by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to Glassix partner account executives with onboarding new partners to our vast network of partners through constant communication and periodic meetings
Monitor partner status and identify both areas of concern and growth opportunities
Be a part of building and expanding the company’s Global Support Services
Has 2-3 years or more experience working as a Support Engineer (tier2-3)/Software Engineer (required)
Strong computer skills with an emphasis on software, APIs, browsers & networking (required)
Technical experience with MSSQL, MongoDB, JavaScript, HTML, Azure/AWS, and Postman (advantage)
Experience working in a Cloud, SaaS technology provider (advantage)
Extraordinary troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Excellent oral and written communication skills with a passion for working with partners and customers
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
Ability to work with globally dispersed, cross-cultural customers, partners, and 3rd parties
Solid command of the Hebrew, and English languages (written and spoken)