Customer Success & Implementation Manager - IL Market

Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo—it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?
We are looking for a customer-facing Customer Success and Implementation Manager to join our growing Israel Market team. This role combines responsibilities across implementation, training, and customer success to ensure our clients realize maximum value from the Eleos platform. As part of the team, you will lead the implementation process for new customers in the Israeli market, train users, and support the adoption of our product throughout the customer lifecycle. Reporting to the Israel Market Lead, you will collaborate across departments, including Customer Success, Sales, Product, Engineering, and Leadership. Your focus will be to ensure customers are fully onboarded, trained, and engaged to achieve their business objectives, while continuously fostering relationships to support long-term success and expansion.

Who are you?
You are someone who thrives in a fast-paced, startup environment and enjoys the challenge of managing multiple customer projects. You’re passionate about technology and its impact on healthcare, and you have a talent for translating complex solutions into tangible value for clients. You take pride in your excellent communication skills, your ability to manage competing priorities, and your commitment to delivering results. You’re a true team player, self-driven, and motivated to ensure the success of both your customers and your internal teams.

How will you contribute?

Implementation: Lead end-to-end implementation projects for new customers, from kickoff to go-live, ensuring all milestones are met on time and to the customer's satisfaction.
Training: Develop and deliver high-quality, tailored training content for new and existing customers in both virtual and in-person formats. This includes training clinicians, administrators, and customer trainers (train-the-trainer).
Customer Engagement: Ensure effective user adoption of the Eleos platform through targeted training sessions, ongoing support, and proactive engagement strategies.
Cross-Functional Collaboration: Work closely with internal teams (Customer Success, Sales, Product, Engineering) to align on implementation timelines, product configurations (e.g., SSO integrations), and customer needs.
Project Management: Create and oversee project timelines and tasks for new customer rollouts, ensuring that customers remain on plan and on schedule.
Product Feedback & Insights: Gather customer feedback and insights to improve training content, product adoption, and overall customer experience.
Risk Mitigation & Troubleshooting: Identify potential issues early in the implementation or training process, and work collaboratively to resolve them, ensuring minimal disruption to the customer experience.

What qualifications and skills will help you to be successful?

5+ years of experience in SaaS implementation, customer success, or training roles, ideally with enterprise-wide software (e.g., EHR, CRM, ERP).
Healthcare or behavioral health industry background is a huge advantage.
Proven ability to manage complex customer relationships and drive user engagement and product adoption.
Strong project management skills with experience overseeing the delivery of large-scale implementations.
Exceptional verbal and written communication skills, with the ability to tailor messages for technical and non-technical audiences.
Ability to manage multiple projects, set priorities, and navigate fast-changing environments.
Experience with training development and delivery, both virtually and in person, including creating educational content.
Ability to work cross-functionally with diverse teams to solve customer problems and meet their needs.
Self-driven, organized, and able to work independently while collaborating with others.

Some nice-to-haves are:

Project Management Certification.
Experience with GSuite.
Experience in behavioral health or healthcare settings.
The ability to speak multiple languages is a plus.

We have:

A product that positively impacts people’s lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen.
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Mental health days off so you can take any given moment simply because you need them.