Technical Services Engineer

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.This is a hybrid working model of 3 days a week in the Tel Aviv office.Cool things you'll doYou'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.What you needWe consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted.The ideal candidates should have strong technical experience in one (or more) of the following areasSystems administrationDistributed systemsNetwork administrationDatabase architecture and administrationApplication architectureData architecture and designPerformance tuning and benchmarkingExtra bonus points if you experience in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or PerlIf you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).It's crucial for every candidate that they can check off all of these boxesExcellent communication skills, both written and verbalGenuine desire to help peopleUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skillsAbility to think on your feet, remain calm under pressure, and solve problems in real-timeDesire and ability to rapidly learn a wide variety of new technical skillsStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek helpTo drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.MongoDB is an equal opportunities employer.