Customer Success Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Papa John's, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven business, and the DNA of a vibrant, fast-growing startup - we're now experiencing yet another growth spurt. It's the perfect time to join our team of ~300 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is guaranteed.

Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv's top startups! Optimove's Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

Owning customer relationships as the main point of contact in the company
End-user customer training to unlock the value of Optimove's software for our clients
Guidance and advice for enhancing the use of the system
Project management and crisis resolution
Education regarding new and existing features
Ongoing customer enablement – make our clients successful!

Requirements:

Bachelor's degree
1 year experience in relevant roles (customer facing) preference from software companies
Fluent in English & Hebrew - Extremely strong presentation and communication skills
Proactive, highly organized, with the ability to manage multiple tasks
Fast learner who can understand and articulate technology at any level
Rich and effective interpersonal skills
Strong analytical skills
Growth mindset – always pushing yourself out of your comfort zone
Experience in technology-related fields, preferably B2B SaaS