Support Specialist Engineer (Student Position)

Qmarkets is an Israeli software company with hundreds of customers, most of them large companies and organizations worldwide.

Our SaaS products provide a comprehensive, end-to-end solution for managing all of their innovation processes.

We are recruiting a second-year Industrial & Management Engineer student to support our clients in Israel and abroad.

Job Scope:

Part-time position (3–4 shifts per week)

Working Hours:

9:00–18:00, with availability required for at least one evening shift per week (18:00–24:00).

Work can be performed from the office or remotely.

Eligible candidates may be offered a permanent position at the company in the future.

Job Description:

The role includes the following responsibilities:

Ongoing support for customer system administrators via a ticket management system
High-level support provided directly to innovation managers at major global organizations such as Lidl, Coca-Cola, Ford, government agencies, etc.
Preparing a variety of training materials (videos, articles, guides, etc.) based on instructions from product managers
Leading IT onboarding processes with customers, such as configuring Single Sign-On, User Provisioning, etc.

Requirements:

Second-year student in Industrial & Management Engineering
Logical thinking and deep understanding of information systems
Excellent verbal and written communication skills in both Hebrew and English
Responsibility, initiative, and ability to learn independently
High motivation and willingness to work intensively
Patience and excellent interpersonal skills
Experience in preparing training materials / training / support – an advantage
Commitment for two years