Customer Success Manager

About Atera Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.We are looking for a Customer Success Manager to join our TLV team!Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to Atera's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.Responsibilities:Serve as the primary point of contact between clients and the Atera teamBuild and maintain strong relationships with clientsConduct ongoing quarterly Business ReviewsLead value-driven conversations with your customersServe as a technical authority for customers queries on the Atera PlatformAnalyze key account statistics and performance metrics to identify pain pointsEducate clients on how to best use Atera's platform aka "best practices"Proactively identify (growth) opportunities and optimization points for Atera's clientsOrganically grow your portfolio of clients by delivering additional solutions and tools based on business needsDemonstrate continuous value of Atera's solutions by keeping high retention ratesRequirements:Requirements:5+ years of experience in a technical and customer-facing roleAvailability to work Monday-FridayFluency in both English and Hebrew requiredExperience with the Israeli marketUnderstanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learnSolid understanding of customer lifecycle stagesAbility to understand complex technology and explain it simplyStrong quantitative and analytical skills; ability to identify data trendsA proven record of retaining, developing, and growing multiple client relationshipsCommitted to customer satisfaction with a passion for customer successAbility to work in a fast-paced dynamic environmentSuperior organization and prioritization skills, with strong attention to detailSelf-motivated, detail-oriented with strong communication and interpersonal skillsProblem-solver, resourceful and independentBenefits and Compensation: Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!