Campus Service Experience Manager

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

Location:

Rehovot,ISR

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

We are looking for a talented Campus Service Experience Manager for our Campus management group at Applied Materials.

What’s in it for you?

As a Campus Service Experience Manager you will be responsible for planning, managing and controlling employee service processes at the highest quality level in the campus work environment.

Our Group:

The Campus Management Group (CMG) and Campus Services (CS) team, within it, are at the heart of employee services at Applied Materials Israel, dedicated to fostering business growth through proactive planning, strategic design, and execution of the campus roadmap, while providing a best-in-class environment for conference rooms, laboratories, and office workspaces to ensure efficiency, collaboration, and innovation.

What you'll be doing:

Leading the formulation of the strategy for campus employee service processes.
Implementing innovation in processes and services in the work environment.
Planning and managing the services provided to employees in the following areas:
Managing the Employee Service Centers (ESC) which include providing office services for employees on campus
Managing the employee inquiry system in all areas of service and feedback on a variety of platforms and responsibility for initiating and implementing information systems for managing employee service
Liaison with employee service groups such as welfare, training and human resources
Defining and monitoring the service indicators of the service operation groups (work environment, catering, transportation, cleaning, maintenance, etc.) through:
Conducting and analyzing surveys
Managing a service forum - and monitoring decisions
Collecting information from the service systems
Focus groups
Meetings and round tables
Managing the measurement routine and analyzing the results and trends with the professional team and service providers to lead the continuous improvement processes of service performance.
Development, planning and management of the employee services team on the company's campus, while instilling a culture of service and training the teams in service standards
Management of communication and information of campus services for employees by managing the campus services portal and carrying out internal communication in various media
Support in managing employee events on and off campus in coordination with the service groups.
Management of the internal LOOK&FEEL team in the interface with the construction project management team on the campus to create a pleasant and modern work environment experience

What you should have?

Bachelor's degree in Management, Business Administration or a related field
>3 years’ experience in employee services management or advanced management in a similar field (Hi-Tech domains – advantage)
Ability to manage and lead a team, including project management skills
Excellent communication and collaboration skills
Proficiency in English
Ability to establish relationships and collaborate with external suppliers
Ability to manage processes and long-term planning
Ability and experience in service system implementation Top of Form

Who we are?

Applied Materials Israel is home to the Process Diagnostics and Control business unit (PDC). Based in Rehovot, we develop, manufacture and market cutting-edge machine learning and computer vision-based metrology and inspection products that are essential elements in wafer fabrication. By playing a significant role in enabling the production of the next generation of microchips, our expertise enables our customers to transform possibilities into reality.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Not Specified

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.