Facilities Manager-P2

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

FACILITIES MANAGER ROLE

The Facilities Manager (FM) is responsible for ensuring a high level of client satisfaction, establishing, and managing the Facilities Management team and or supply chain team within their areas of responsibility, delivering key initiatives as well as ensuring consistency in processes, reporting and operational FM delivery for their areas of responsibility. The role ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client in Israel, helping to achieve the Client’s regional outsourcing objectives of cost savings, consistency and risk management.

MAJOR RESPONSIBILITIES
Roles and Responsibilities: LeadershipAssist the Regional Facilities Manager to develop the vision and strategy of the Client account plans and ensuring the client receives exceptional delivery
Implement the strategy to drive the capability to deliver services as instructed
Understand the local client’s key business drivers, focus the supply chain and sub teams to ensure those priorities are aligned with our deliverables
Ensures the supporting Facilities Management team within their demise are high performing
Hire, attract and retain a team of top talented employees; improve team performance through regular coaching and feedback; recommending recognition

Client/Stakeholder ManagementServes as a primary sub country point of contact for Jones Lang LaSalle for the Client Account with regards to service delivery and escalation point
Accountable for the country service delivery to meet contractual obligations of Jones Lang LaSalle for the Client Account
Manage relationships with key stakeholders in the Client’s organisation
Implement country business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the Client account
Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

Financial Management
Assist the Regional Facilities Manager with the development of country property management budgets and forecasts in accordance with the financial timetable.
Be responsible for achievement of the agreed financial targets; revenue, expenses and debtors targets.
Meet the agreed country growth targets for their country.
Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth.
Contract ManagementEnsure adherence to the contract
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Escalation of requirement for change and ensure change control process is adopted and implemented
Drive vendors for excellence and cost efficiencies

Operations
Responsible to the Regional Facilities Manager for management of all Facilities Management resources involved in the delivery of services in their Israeli Client locations. Eg. performance assessment, maintenance etc.
Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
Implement standard operating procedures and processes
Implement and manage all regional initiatives and programs as detailed by the Regional Facilities Manager.
Drive client specific initiatives such as savings targets, benchmarking and best practices
Source, transfer and implement best practices to their areas of responsibility in line with directed requirements
Provide reporting, standard operating procedures, systems and HR practices in line with the regional consistent approach
Prepare country reporting to the satisfaction of the Regional Facilities Manager
Develop, implement and test in accordance with the contract all Business Continuity Plans for the properties within their remit – Ensuring these are aligned with the Client plans
Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
Follow required emergency prevention and operational controls
Report all accidents, occupational illnesses and emergencies

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience
Minimum 3 to 5 years’ experience in a similar role
In country qualifications in Facilities Management / Engineering will be advantageous
Has managed Facilities Teams
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth
Has handled a P&L

Critical Competencies for Success
Technical CompetenceUnderstands Technical Processes and impact on delivery services (SOW)
The implementation of schedules, budgets, contracts, invoices, processes

Quest for ExcellenceThe delivery optimization and continuous improvement
Performance Management of the delivery team

Problem Solving & Strategic ThinkingAbility to connect technical matters with monetary and business
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using an objective approach
Demonstrate an ability to look at long term solutions

Project Management & Organizational SkillsPlanning & organizational skills to prioritize work and meet tight deadlines

Other Personal Characteristics
Demonstrated client relationship skills
Demonstrated people management skills – ability to lead teams effectively, train them well and promote open, constructive and collaborative relationships
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident, Gravitas, EQ
Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team leader
The ability to recognize and attract talent
Exhibits honesty & trustworthiness and a calmness under pressure
Be able to hold and manage strong business relationships with the vendor supply chain

KEY STAKEHOLDERS

Management / Account Management Staff
Client Staff
Vendor Staff

REPORTING TO

The Regional Facilities Manager - on this Client Account and designated region.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.