IT Support Specialist

The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications.

At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the browser, we provide comprehensive visibility and control, preventing data loss and leakage.

Why Seraphic?

Cutting-Edge Protection: Full defense against all browser threats
Seamless Access: Browse internal sites and private applications directly from your browser without a VPN or a remote desktop
Innovative Environment: Be part of a team leading the cybersecurity frontier shaping the modern solutions impacting billions of users
Challenging Technologies: Engage with a rich SaaS app, high-scale backend processing millions of requests, and a core networking solution, all with the highest level of security
Innovation and Leadership: Leverage our patented technology and leadership recognition, such as Frost & Sullivan's 2024 Enabling Technology Leadership Award for Global Zero Trust Browser Security
Collaboration and Team: Work with industry experts in a collaborative environment to solve complex problems

This is an exciting opportunity to join a fast-growing start-up company, consisting of talented team players, with the best-of-breed solution revolutionizing browser security.

Join us in shaping the future of secure browsing!

In this role you’ll take ownership of day-to-day IT operations, including setting up and maintaining hardware and software, troubleshooting technical issues, and supporting our internal tools and systems. You’ll collaborate with teams across the company to ensure a smooth and secure work environment and help streamline IT processes as we grow.

This is a great opportunity to be part of a dynamic, hands-on environment where your work makes a real impact.

What You'll Do:

User Support: Act as the first line of support for technical issues, resolving problems related to hardware, software, SaaS apps, and user devices
Onboarding & Offboarding: Coordinate account setup, automated device provisioning via MDM (e.g., Jamf, Intune), and access control for employees joining or leaving the company
SaaS Administration: Handle user accounts, permissions, and support across key tools such as Microsoft 365, Jira, GitHub, Slack, and others
Device Maintenance & Updates: Ensure laptops and workstations are secure and up to date. Perform regular maintenance tasks to keep systems running efficiently
On-Prem Server Lab Management: Maintain and update internal lab infrastructure (VMware ESXi / vSphere), including corporate software environments
Security & Compliance: Help enforce security policies, assist with MFA configuration, and promote good cybersecurity hygiene
Asset Management: Track and manage company assets — including hardware, licenses, certificates, and domains — ensuring everything is up-to-date and documented
Backup & Recovery: Support backup operations and assist in data recovery when necessary
Cross-Functional Collaboration: Work closely with the CISO and key stakeholders on IT initiatives, integrations, and automation projects across departments

Requirements:

What You’ll bring with you:

2–3 years of hands-on IT support experience, preferably in a SaaS or cloud-native environment
Solid knowledge of Google Workspace, Microsoft 365, Jamf Pro, Intune
Solid knowledge around troubleshooting and support of major operating systems (Windows, macOS, Linux)
Hands-on experience with VMware (ESXi, vSphere)
Basic networking knowledge and troubleshooting capabilities
Exposure to identity and access management platforms (e.g., Okta, Entra, Google Access, Microsoft AD)
Strong communication skills and a service-oriented mindset

Nice to have but not a must:

Certifications in IT support, security, or system administration (CompTIA, Microsoft, etc.)
Experience in IT process automation or scripting