Customer Success Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.Develop your career, get acknowledged for your efforts, and work with talented people who love what they do in one of Tel Aviv's top startups! Optimove's Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers, and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.Responsibilities:Owning customer relationships as the main point of contact in the companyEnd-user customer training to unlock the value of Optimove's software for our clientsGuidance and advice for enhancing the use of the systemProject management and crisis resolutionEducation regarding new and existing featuresOngoing customer enablement – make our clients successful!Requirements:Bachelor's degree1 year experience in relevant roles (customer facing) preference from software companiesFluent in English & Hebrew - Extremely strong presentation and communication skillsProactive, highly organized, with the ability to manage multiple tasksFast learner who can understand and articulate technology at any levelRich and effective interpersonal skillsStrong analytical skillsGrowth mindset – always pushing yourself out of your comfort zoneExperience in technology-related fields, preferably B2B SaaS