Customer Success Engineer

Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase. You will act as a vital link between our technical teams and customers, providing training, deployment support, and ongoing engagement to foster strong relationships and drive customer satisfaction.

Requirements:

· Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.

· 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.

· Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.

· Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)

· Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.

· Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.

· Experience conducting training sessions or workshops is a plus.

· Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.

Responsibilities:

Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.

Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.

Regular Engagement: Schedule and conduct regular touch bases with customers.

Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.

Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.

Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.