Patient Services Rep II

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

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Role Overview:

We are seeking a highly capable and accountable Patient Services Representative to deliver safe, accurate, and empathetic technical support to people living with diabetes using MiniMed devices.

This role operates at the intersection of clinical sensitivity, technical expertise, and regulatory compliance, supporting patients in real-time situations that may directly impact their health and safety.

You will be part of a high-performing WeCare team, contributing to exceptional patient experience (NPS-driven) while maintaining strict adherence to quality and operational standards.

Key Responsibilities:

- Provide end-to-end technical support for MiniMed insulin pumps, sensors and related digital solutions (e.g., CareLink™).

- Handle inbound and outbound interactions, including urgent patient cases.

- Apply structured troubleshooting methodologies to resolve issues on first contact.

- Identify and escalate adverse events and product complaints.

- Deliver clear and empathetic communication to patients.

- Maintain accurate and compliant documentation in CRM systems.

- Meet and exceed KPIs including NPS, QA, productivity, and adherence.

- Collaborate with Field Agents, Product Support, Quality, and Commercial teams.

- Contribute to continuous improvement.

Required Qualifications:

- Fluent Hebrew and English (mandatory)

- Additional language (Russian) – advantage

- Minimum 2+ years in customer or technical support

- Ability to work under pressure

- Strong digital/technical skills

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.