Customer Success Manager

Why us?

Being people-focused, our mission is to provide an engaging, enriching environment for our employees, building the best teams to enable our customers to harness their data in real-time and create personalized engagements with their end-users. At Solitics you will take on various challenges, bring out the best & most creative you. Solitics will provide you with innovative tools, professional mentoring, and supportive work environment.

Who Are You?

You’re a talented charismatic team player that is results oriented. Energetic, highly motivated and a people’s person that is self-learning with deep technological, technical, and business skills.

What Will You Do?

Develop a deep understanding of Solitics products and the value proposition they deliver
Own and develop strong relationships with your customers and their organizations
Be your customers’ focal point and manage required stake holders within Solitics
Work closely with engineering, product management, customer support and sales teams
Proactively manage, consult, and constantly increase the products’ value for your customers
Preform onboardings and users training on Solitics products
Manage the customer's implementation and expectations throughout their journey

What must you have?

2 - 3 years of experience as Customer Success / Technical Account / Account - Manager in SAAS company – with hands on experience with products- a must!
Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
Experience in managing multiple stakeholders and projects in a fast-paced environment
Bachelor’s degree
Native English level or equivalent , Russian-advantage!

What will be an advantage?

Experience in marketing automation / retention strategies
Experience in data-oriented work environments
Hands on technical experience
Industrial engineering degree