technical support (Tier 3)

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A leading cloud security company is looking for technical support (Tier 3)!
This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.

דרישות:

3+ years of technical support (in Tier 3 level) experience
1+ years of experience with SQL and database administration
Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
Solid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A must
Good Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A must
Experience with storage systems – An advantage
Quick learner with a desire to learn new tools and techniques
Multi-tasking and problem resolution abilities
English-Fluent (verbal and written)

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