technical support (Tier 3)

תחום: מערכות מידעA leading cloud security company is looking for technical support (Tier 3)!This is a customer-facing role where you will work to solve product and network problems of low to high complexity. You must be able to effectively utilize complex lab setups to duplicate and solve problems.דרישות:3+ years of technical support (in Tier 3 level) experience1+ years of experience with SQL and database administrationTechnical BA/BSc degree or equivalent combination of education and experience in a computer technology fieldSolid knowledge of internet protocols such as TCP/IP, HTTP, SSH, and DNS, as well as the ability to use diagnostic tools such as packets sniffer, ping, nslookup- A mustGood Windows (including servers), Mac & Linux admin skills and troubleshooting ability- A mustExperience with storage systems – An advantageQuick learner with a desire to learn new tools and techniquesMulti-tasking and problem resolution abilitiesEnglish-Fluent (verbal and written)איזור: גוש דן