Support Engineer / Help Desk

Exciting Fintech company with an office in Jerusalem seeks a Support Engineer.. The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux - Required Proven experience supporting Apple Mac hardware and OSX operating systems – Required Excellent Customer Service skills via phone, email, and in-person – Required Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required Experience with MDM solutions such as In-Tune or Jamf Strong Technical and Organization Skills Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices) A thorough understanding of the different OS’s, iPhone and Android devices, and other peripherals and how to set up a secure remote connection to them. The ability to speak in technical and non-technical jargon and translate both into comprehendible documentation and requirements company-wide Familiarity with ServiceNow or Zendesk Experienced with Zoom/Teams conference rooms Experience with Active Directory, O365/Azure AD, and Powershell Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week.