Customer Success Engineer

DESCRIPTION

Working model: Hybrid (1 day from home)

Akeyless is the leading SaaS-based Secrets Management Platform for securing credentials, certificates and keys in DevOps and hybrid and multi-cloud environments. The company is backed by top technology investors NGP Capital, Team8 and Jerusalem Venture Partners, and provides a unified approach to securing a full range of both machine and human-to-machine secrets, empowering organizations to move fast, without sacrificing security.

Akeyless is looking for a self-starting Customer Success Engineer to join our growing team of CS supporting customers in EMEA. This is a hands-on technical role that also requires excellent customer facing skills. You will be developing and leading the ongoing relationship with the customer including strategic guidance, understanding the customer business and challenges, providing solutions, processes and best practices for a successful implementation and use of the Akeyless platform.

Responsibilities:

Lead a smooth and successful onboarding process of new customers
Provide thought leadership and support for the best customer experience
Drive adoption and expansion of the Akeyless platform
Provide customer support
Learn the customer business and challenges and develop the best solutions to address them
Create value for the customer as a trusted advisor
REQUIREMENTS
3+ years of experience in a customer-facing technical support role, such as Technical Sales / Customer Success Engineer / TAM / PS or a similar role
Knowledge domains: Kubernetes, Docker, Linux - must
Experience with the Cloud space (AWS, Azure, GCP)
Past experience that combines sales orientation and technical skillset
Exceptional communication skills

Advantages

Knowledge in CI/CD, IaC, and Config-management tools
Experience working in Cyber Security or DevOps domains
Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM) and Zero-Trust Access (ZTA)
Experience in Scripting/programming