Community Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 75 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

Our Marketing team is looking for a Community Specialist to join them!

We are looking for someone with the ability to listen, monitor, and analyze audience behavior, gain consumer feedback, and improve existing relationships across our internal community and social media channels.

What will you be doing?

Respond to comments and customer queries on social media channels in a timely manner
Monitor and track alerts on feedback from clients on social channels for customer service, and product teams among others
Build relationship with customers and identify users who can be groomed as ambassadors of the brand

Requirements:

Excellent writing skills and verbal communication skills
Very strong if not perfect command of the English language
Experience in customer service, community management or a similar role
Strong ability to think on feet
Attention to detail, ability to multitask and critical-thinker
Excellent teamwork and cooperation
Understanding of community etiquette and social language
Fair to deep knowledge of the eToro platform, features and processes.

*Working Days: Monday- Friday

Sub Department:
Brand Marketing

Role:
Marketing