ITS Support Assoc II (ONS), IT Services

DESCRIPTION

As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees

Key job responsibilities
This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory

BASIC QUALIFICATIONS

- One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)
- Experience supporting through various channels (on-premise)
- Proficiency supporting office productivity applications ( Outlook, Word, and Excel)
- Experience using a ticket system for customer service requests
- Experience with PC imaging
- Experience with hardware troubleshooting (Client/Sever, Network equipment)
- Proficient in English

PREFERRED QUALIFICATIONS

- Knowledge of basic network troubleshooting
- Understanding of the basic concepts of Information Systems security
- Experience providing IT support in a medium to large sized company
- A demonstrated willingness to learn and apply new technology
- Ability to identify and proactively resolve or escalate issues

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.