Assistant Team Leader – Technical Support

We are a leading technology company, and are looking for a passionate candidate to join our customer support team in our hospitality division, leading the software revolution in the hospitality industry in Israel and globally. This role is ideal for candidates with 1-2 years of managerial experience, strong interpersonal and organizational skills, and a desire to lead a team of 5 members specializing in a cloud-based SAAS product. Responsibilities: Daily team management: Oversee customer B2B inquiries, ensure structured project execution, handle complex cases (Level 2), manage work schedules, approve time off, and more. Customer service and technical support: Provide professional, prompt, and courteous resolution of technical issues related to the company’s products, including independent diagnosis and troubleshooting. Managing new customers: Support the post-sale process, from training to go- live, while working with internal and external interfaces. Working Hours: Sunday to Thursday, 8:30 AM – 5:30 PM, at the company office (in Nesher), with one hybrid workday per week. Remote work on Fridays, 8:00 AM – 1:00 PM, once a month. Requirements: Managerial experience: 1-2 years of leadership experience with the ability to foster a positive team dynamic. Technical support experience: Prior experience in customer technical Support. Excellent communication skills: High proficiency in Hebrew and English, both written and verbal. Quick learning ability: Motivation to learn new technologies and stay updated. Analytical thinking: Ability to analyze issues and develop creative solutions. Advantage: Previous experience in the hospitality industry Send CV to [email protected]