CSM

Fireberry is an end-to-end CRM and business management platform that helps companies manage their entire customer journey in one place, from marketing to sales to customer service.Our platform is highly flexible and allows businesses to customize workflows, automations, and data to fit their specific needs, all in one unified system.With over 2,000 customers across Israel, Fireberry continues to grow and expand globally.About the Role:We are looking for a Customer Success Manager to support our customers throughout their journey with Fireberry, from onboarding to ongoing success and growth.What you’ll do:Manage customer relationships and ensure high customer satisfactionSupport onboarding and implementation processesGuide customers in using the platform effectivelyMonitor customer usage and identify growth opportunitiesWork closely with Product, Support, and Sales teamsHandle customer feedback and improve customer experienceBuild long-term relationships with customers and key stakeholdersHelp customers maximize the value they get from the platformWhat you bring:Bachelor’s degree in Engineering- Must!1 -3 years of experience in Customer Success, Account Management, or Support in a SaaS companyStrong interpersonal and communication skillsHigh level of service orientation and customer-centric mindsetAbility to multitask and work in a fast-paced environmentStrong problem-solving skills and attention to detailFluent Hebrew and EnglishHybrid availability for our Tel Aviv office