Business Analyst, Customer Care (Parental Leave)

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Business Analyst in our Customer Care team, you'll be responsible for analyzing and optimizing user satisfaction and system efficiency. You’ll work alongside the Routing & Labeling group and our Data Science team to design models, provide business input, and evaluate performance. In your day-to-day, you will:

Lead the planning, prioritization, and oversight of the group’s roadmap and projects

Manage and improve the maintenance of production models

Create databases that describe Customer Care on a user level

Identify new optimization opportunities to enhance user satisfaction and system efficiency

Collaborate closely with Data Science teams on model design, business input, and evaluations

Qualifications

An independent business analyst with 2+ years experience

High level of technical understanding

Strong analytical and business skills

Proficient in SQL and Tableau

Analytical creativity and critical thinking

Ability to explain complex concepts simply

Good interpersonal and communication skills and team player

Additional Information

We are Wix’s Business Analyst Guild. We leverage the power of data to impact our products and business plans. We provide C-level management and strategic analyses to support data-driven decision-making. As business analysts, we work with product, finance, investor relations, marketing, business and data to improve Wix’s business results and growth.