Customer Success Manager

Location:
Hybrid/Remote (6+ hours overlapping EST)
About Us:
CauseMatch is a mission-driven company that provides digital fundraising solutions to help nonprofits raise 3-6x more than traditional methods. Our passionate, international team supports organizations in driving meaningful impact.
Position Overview:
The Customer Success Manager ensures nonprofit clients gain maximum value from our platform. You’ll be responsible for managing fundraising campaigns, identifying expansion opportunities, handling renewals, and building strong client relationships. This role will require achieving quotas while keeping clients satisfied and engaged with our products and services over the long term.
Key Responsibilities:
Fundraising Campaigns:
Design and implement campaigns, boost donor engagement, monitor performance, and recommend improvements.
Account Expansion:
Identify new feature opportunities, conduct regular check-ins, and collaborate with sales and product teams to grow accounts.
Achieve Renewal Quotas:
Manage contract renewals, present value propositions, and track interactions in the CRM. Responsibilities include:
* Negotiating contracts and closing agreements to maximize profits.
* Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).
* Collaborating with the sales team to identify and grow opportunities within the territory.
Client Support:
Serve as the main contact for client inquiries, resolve issues promptly, and advocate for client feedback internally. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Requirements:
* 1-2 years of experience in customer success or account management (nonprofit experience preferred).
* Proven experience driving revenue in renewals and expansions.
* Strong project management, communication, and CRM skills (HubSpot preferred).
* Passion for nonprofits and community impact.
* Excellent listening, negotiation, and presentation abilities.
* Proven ability to juggle multiple account management projects simultaneously with strong attention to detail.
* Available and happy to work US hours (Sunday - Thursday).
Perks:
* Flexible work hours and remote options.
* Paid holidays for major Jewish holidays and Chol HaMoed.