Customer Success Manager - Spanish speaker

Customer Success Manager - Spanish speaker - (2600001D)Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager, Spanish speaker.The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews.As a CSM you are responsible for managing a portfolio of customer accounts.You need to build a strong relationship with your customers and ensure regular engagement with the customer.Engagement framework:Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level planEnsure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resourcesReviews with score cards linked to the customers business objectivesCoordinate internal resources to ensure customers’ business needs are metSupport local teams’ sessions with the customer during major events and incidentsfollow up and log interactions with your customersPlan and execute upsell and cross sell activitiesRequirements:5 years of experience as a CSM or a project managerNetworking and security background - a big advantageExperience with working with customers directlyExcellent presentation & Communication skillsAble to build relationships and trust quicklyAble to understand technology and deep-dive into itStrong written and verbal communication skillsFluent in English and in SpanishAbility to work under high pressure according to processes and proceduresManaged resources in a matrix organization in remote locationsActive listening skillsPreparedness – able to ensure that all areas are considered before engaging with customersDemonstrate empathy – look through the eyes of othersSelf-aware, quick learner, detail orientatedFlexible for working off hours remotelyPrimary Location: IL-IL-Tel AvivWork Locations: Radware Israel, Tel Aviv 22 Raoul Wallenberg Street Tel Aviv 6971917Job: Cloud and Management