Customer Success Manager - Spanish speaker

Customer Success Manager - Spanish speaker - (2600001D)

Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager, Spanish speaker.

The CSM will manage all aspects of the post sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers scheduled service reviews.

As a CSM you are responsible for managing a portfolio of customer accounts.

You need to build a strong relationship with your customers and ensure regular engagement with the customer.

Engagement framework:

Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and high-level plan
Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources
Reviews with score cards linked to the customers business objectives
Coordinate internal resources to ensure customers’ business needs are met
Support local teams’ sessions with the customer during major events and incidents
follow up and log interactions with your customers
Plan and execute upsell and cross sell activities

Requirements:

5 years of experience as a CSM or a project manager
Networking and security background - a big advantage
Experience with working with customers directly
Excellent presentation & Communication skills
Able to build relationships and trust quickly
Able to understand technology and deep-dive into it
Strong written and verbal communication skills
Fluent in English and in Spanish
Ability to work under high pressure according to processes and procedures
Managed resources in a matrix organization in remote locations
Active listening skills
Preparedness – able to ensure that all areas are considered before engaging with customers
Demonstrate empathy – look through the eyes of others
Self-aware, quick learner, detail orientated
Flexible for working off hours remotely
Primary Location: IL-IL-Tel Aviv
Work Locations: Radware Israel, Tel Aviv 22 Raoul Wallenberg Street Tel Aviv 6971917
Job: Cloud and Management