Account Manager - Base44

Job DescriptionWe’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing enterprise customers, nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.Responsibilities:Own and nurture relationships with enterprise customers, serving as their primary point of contact and trusted advisorEnsure successful onboarding, adoption, and ongoing engagement with the Base44 platformIdentify and drive opportunities for account growth, including renewals, upsells, and cross-sellsProactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retentionTranslate customer feedback and needs into actionable insights for the product, engineering, and leadership teamsCollaborate with sales, product, marketing, and support to deliver a seamless and positive client experienceDevelop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectivesMaintain CRM best practices by documenting account activities, insights, and growth plansSet the foundation to build and develop the account management team for the companyQualifications6 + years of account management or customer success experience in a B2B technology company, preferably a startupExperience managing enterprise customers in SaaS, AI, developer tools, ML, or related technology sectorsProven track record of driving account growth, renewals, and customer satisfactionExceptional communication, presentation, and relationship-building skillsStrong problem-solving abilities and a passion for helping clients achieve their goalsOrganized, proactive, and comfortable operating in a high-growth, fast-changing environmentBonus: Experience with AI platforms, developer-focused solutions, or technical customer onboardingAdditional InformationWe’re Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language-no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.