Customer Success Manager

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

Requirements:

2 years of experience in account management or customer success roles in a high-tech environment
Fluent spoken and written English is a must! German, French or Italian is a plus!
Excellent verbal and written communications skills
Experience in delivering customer-focused solutions based on customer needs
Strong analytical skills, with the ability to translate data into insights
Facilitate onboarding webinars and presentations with Fiverr’s customers
Ability to create structure in ambiguous situations
Passion for technology and the Gig Economy
Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

What am I going to do?:

Onboarding high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of Fiverr’s most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to Fiverr.

Equal opportunities:

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.