Senior Technical Support Engineer

aiOla is a deep tech Conversational, Voice, and Speech AI lab with an enterprise-level ASR foundation model and TTS technology. It’s designed to help enterprises and developers adapt speech technologies to any process, whether through seamless API integration or an intuitive in-house app – We specialize in speech-to-text and text-to-speech AI that deliver unmatched accuracy (95%), in any language, accent, jargon, vertical or acoustic environment.

Our patented ASR technology, backed by world-renowned researchers, empowers enterprises to capture spoken data in real-time, structure it, and turn it into actionable insights through a centralized data platform. From empowering frontline workers with hands-free workflows to enabling voice AI agents with enterprise-grade ASR and TTS, aiOla seamlessly integrates into workflows, internal apps and products.

With 120+ languages, robust privacy features, and real-time processing, we’re the trusted partner for enterprises looking to drive efficiency, collect more data and make smarter decisions through AI-driven conversational technology.

We are seeking a skilled Senior Technical Support Engineer to join our team in Israel.

In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.

Requirements:

5+ years of experience in a technical support role, preferably in a B2B environment.
Strong knowledge of troubleshooting distributed systems, analyzing logs and metrics, and using debugging proxies
Excellent problem-solving skills and ability to diagnose and troubleshoot technical issues.
Experience supporting enterprise customers through implementation, onboarding, and growth
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Fluent in English, both written and spoken.
Bachelor’s degree in Computer Science, Engineering, or a related technical field- an advantage

Responsibilities:

Provide expert technical support to enterprise customers during presale engagements and throughout the post-sale lifecycle.
Collaborate with R&D engineers to investigate and resolve complex technical issues.
Contribute to the design and implementation of solutions that meet customer needs and enhance product functionality.
Document and communicate technical solutions clearly to both technical and non-technical stakeholders.
Participate in product testing and quality assurance activities as needed.