Help Desk & System Administrator

RequirementsProven experience as a help desk technicianStrong understanding of IT infrastructure, operating systems, software, and devicesInterpersonal skills and Customer service orientationFamiliarity with cloud & on-prem computingNetwork administrationTechnical knowledge of hardware and softwareExperience with Microsoft infrastructure environmentTime management skills and attention to detailsResponsibilitiesResponding to customer support inquiries and documenting feedback from customersOffering technical assistance to users regarding the configuration, setup, and maintenance of productsProvide accurate information on IT products or servicesMaintaining documentation of problems and processesRedirecting unresolved issues to the appropriate teamsAssists customers/employees in navigating technology properlyPrioritize customer satisfaction in all communications, directing unresolved issues to next-level supportObjectivesProvide quick and effective assistance with information technology systemsGuide employees/customers remotely and in person through systems configuration, troubleshooting, and maintenance