Marketplace CS Domain Lead

Job DescriptionWe’re hiring a Marketplace CSM whose mission will be to the customer team expert for Marketplace customers at Atera. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.Responsibilities:Serve as the Marketplace subject matter expert for CSServe as the primary point of contact between clients and the Atera teamAct as the primary interface between Product, Marketing, and Sales teams to ensure seamless collaborationBuild and maintain strong relationships with clientsConduct ongoing quarterly Business ReviewsLead value-driven conversations with your customersBuild client adoption metrics and best practices for the MarketplaceProactively identify (growth) opportunities and optimization points for Atera’s clientsDemonstrate the continuous value of Atera’s solutions by keeping high retention ratesLead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experienceRequirements:Requirements:5+ years of experience in a technical and customer-facing role, managing large VIP customersSolid understanding of customer lifecycle stagesExperience with complex technical productsStrong quantitative and analytical skills; ability to identify data trendsA proven record of retaining, developing, and growing multiple client relationshipsCommitted to customer satisfaction with a passion for customer successAbility to work in a fast-paced, dynamic environmentSuperior organization and prioritization skills, with strong attention to detailProject management experienceSelf-motivated, detail-oriented with strong communication and interpersonal skillsProblem-solver, resourceful, and independentAbility to break down ambiguous problems into concrete, manageable components and think through optimal solutionsPassion for designing processes that scaleSome of our benefitsAtera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!More about AteraAtera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.