Technical Customer Success Manager & Presale

MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we’ve built more than just a workplace; we’ve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base.

MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.

Requirements:

5+ years of experience in Customer Success, Account Management, or similar customer-facing roles, ideally with enterprise clients in the US and Europe.

Strong understanding of the cybersecurity market and its business challenges.

Excellent relationship-building, communication, and presentation skills — with proven ability to engage senior stakeholders.

Ability to explain complex concepts simply, tailoring conversations for both technical and non-technical audiences.

Experience in both customer adoption/retention and pre-sales across enterprise accounts.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Exceptional verbal and written English.

Startup experience is a plus.

Job Description:

We are looking for a customer-focused professional to ensure MazeBolt’s clients achieve maximum value from our solutions. As a Customer Success Manager, your mission is to build long-lasting relationships, guide customers throughout their journey, and make sure their business outcomes are consistently met.

You will be the trusted advisor for our clients, ensuring smooth onboarding, adoption, and ongoing engagement. By understanding customer needs and aligning them with MazeBolt’s solutions, you’ll drive retention, growth, and overall satisfaction. This role is ideal for someone who is proactive, empathetic, and thrives in a fast-paced environment where communication is key.

What You’ll Do:

Own the customer journey end-to-end - from onboarding to adoption and renewals.

Partner closely with customers to understand their business needs, goals, and challenges.

Build strong, lasting relationships with key stakeholders, ensuring MazeBolt becomes a trusted partner.

Proactively monitor customer health, usage, and satisfaction, addressing risks before they become issues.

Collaborate with Professional Services to ensure seamless project delivery and value realization.

Advocate for customers internally by sharing feedback and insights with Product and Management teams.

Lead regular business reviews and success planning sessions with customers.

Collaborate with the Sales team in early-stage engagements to understand prospect needs and define solution fit.

Support discovery sessions, presentations, and demos.

Translate customer requirements into clear value propositions, aligning MazeBolt solutions to business outcomes.

Reports to: VP Services

Office Location: Ramat Gan, Israel