Senior Operations Manager

You are looking for a job that will truly engage you. You have an entrepreneurial spirit and can make things happen in a fast-paced startup environment. You want to grow and be challenged, but above all you want to work towards a mission, and for your work to have meaning.

We’re Darrow - a fast-growing legal tech startup with an open, action-based culture unlike any other. We are committed to pursuing our vision of "frictionless justice," using advanced Machine Learning & AI to revolutionize the justice system. Our mission is about justice at scale: imagine walking into work every day knowing that you’re not only advancing your career, but making a positive impact on the world. Darrow has more than 130 team members in Tel Aviv and New York, and is backed by world class investors: Georgian, F2 Venture Capital, Entree Capital, NFX and YCombinator.

Darrow is on a mission to find and resolve every legal violation, and we are looking for a talented Senior Operations Manager to help us transform the justice system. Our AI-powered Justice Intelligence Platform empowers plaintiffs’ attorneys to discover and litigate cases that help bring compensation to millions of victims, enforce corporate compliance, and protect the public against fraud and wrongdoing.

If you are a person who values doing well while doing good, this job is for you. Imagine walking into work every day knowing that you are using your skills to make a positive impact on the world.

About the Role

We are looking for a Senior Operations Manager. This role is pivotal in optimizing operational efficiency and driving strategic initiatives across the organization. This position involves analyzing key data, recommending scalable improvements, and collaborating with cross-functional teams and management to implement solutions that enhance overall business performance.

Requirements:

Bachelor's degree in business, finance, economics or related field from a leading institution. MBA or relevant graduate degree - advantage.
7+ years experience and proven track record in management consulting, strategic operations and/or program management roles in the tech industry.
Strong analytical and problem solving skills, with the ability to identify inefficiencies and implement effective solutions.
Excellent project management skills, with proficiency in project management tools and methodologies.
Outstanding communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Proficient in data analysis and reporting tools (e.g., Excel, SQL, Tableau) to inform decision-making.
Independent, self-starter, detailed oriented, and seamlessly navigates ambiguity in a fast-paced environment.
Fluent English.

Responsibilities:

Identify and Solve Operational Challenges & Bottlenecks: proactively diagnose, streamline operational processes and oversee execution with key stakeholders to eliminate bottlenecks and enhance efficiency.
Drive OKR Development and Monitoring: contribute to annual and quarterly OKR development to ensure alignment, monitor progress, oversee communication with stakeholders, and provide data-driven insights.
Project Management Excellence: spearhead cross-functional projects, applying best practice project management techniques to deliver strategic initiatives on time.
Strategic Analysis & Decision Support: deliver actionable insights through deep-dive analyses, supporting data-driven decisions that propel business growth.
Leadership & Stakeholder Engagement: Navigate cross-departmental efforts with strong online and offline communication skills, fostering collaboration and consensus among key stakeholders.
Data-Driven Performance Optimization: harness the power of data analysis tools to craft and implement solutions that measurably improve business outcomes and efficiency.