IT Team Leader

As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. You’ll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.

This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. You’ll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.

This role reports to the Chief Information Security Officer

Qualifications:
2+ years of experience in IT support or service operations management
Experience leading or mentoring team members while remaining hands-on
Strong troubleshooting and communication skills
Familiarity with SaaS-first environments and access/security practices
Organized, proactive, and focused on service quality and process improvement
A day in the life and how you’ll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces

About Melio:

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

With offices in New York, Denver, and Tel Aviv, and a vibrant work culture, Melio is expanding every single day. We are a diverse group of people who love what we do and do what we love. If you are a driven and passionate team player, you will fit right in. We are an equal-opportunity employer and are always on the lookout for top-notch talent—please reach out if you would like to join us on this exciting journey!