Home Appliances Tech support Specialist

Position Summary

Role and Responsibilities

Provide excellent & differentiated tech support to customers
Leading technical support on various home appliances products
Resolving customer problems; identifying trends & weak points and contacting relevant teams
Review & analyse products quality issues and provide technical advice
Meet and exceed department’s targets & KPIs
Strategic approach to improve customer service experience
Analyzing service and customer service data
Working closely and in synchronization with various internal and external interfaces.

Skills and Qualifications

Experience in technical support service roles.
Technical knowledge and orientation
High analytical skills- experience in analysing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
English- High level.