Chief of Staff & program lead

Summary:

We are seeking a highly experienced Chief of Staff and program Lead to oversee cross-functional communication and drive impactful initiatives within a dynamic and fast-paced global organization. This role combines strategic thinking, operational management, and team leadership, requiring exceptional skills in client management, process improvement, and organizational planning. The ideal candidate will have a proven track record of success in managing complex projects, fostering executive-level relationships, and a good understanding of the Indigo business and operational processes.

Responsibilities:

Serve as the primary liaison between the Operational teams and the executive leadership, ensuring clear and effective communication across all functions.
Lead and deliver high-impact projects that align with organizational goals and enhance customer satisfaction.
Team Management, performance, accountability, and development.
Develop and execute strategic Cross Ops & Cross GBU plans, collaborating with Program, Service, Finance & Quality teams to ensure alignment with global business objectives.
Oversee budget planning and financial management, meeting organizational targets and optimizing resource allocation.
Spearheaded process improvements and quality assurance initiatives to enhance operational efficiency and achieve measurable outcomes.
Perform talent management responsibilities, including recruitment, performance reviews, coaching, and career development, to build a high-performing team.
Act as a change leader, driving organizational improvements and championing best practices across the business.

Qualifications:

Advanced degree in Business Administration, Engineering, or related field;
10+ years of professional experience, including 5 years in leadership or management roles of at least 10 employees) / Former experience in a managerial role (MG1 and above) - Must
Strong focus on project management, process improvement, strong analytical skills.
Proven ability to manage and lead diverse teams, with hands-on experience in quality assurance and operational excellence.
Expertise in strategic planning, financial analysis, and stakeholder management.
Exceptional communication skills in English and Hebrew, including the ability to present ideas clearly and influence senior stakeholders.
Strong problem-solving skills, with the ability to navigate complex challenges and deliver innovative solutions.
Advanced Operational understanding across multiple business units and experience leveraging analytical tools to inform decision-making.
Demonstrated success in managing large-scale projects, building client relationships, and driving business growth.

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