Technical Support - Tier 1

Technical Support Associate

Frontegg provides blazing-fast E2E integration of a powerful user management infrastructure designed for modern applications.

Backed by top-tier VCs and a rapidly growing team, Frontegg supports app developers by covering fundamental authentication flows to the most complex customer use cases.

We're seeking motivated students to join our Tier 1 Technical Support team, offering a unique opportunity to gain hands-on experience with industry-leading technologies while pursuing your studies. This position offers a clear path to our Developer Success team, providing exposure to various tools and top-notch technologies in the industry.

Key Responsibilities:

Provide immediate assistance and troubleshoot basic (yet interesting and challenging) technical issues
Escalate complex problems to higher-level support teams
Maintain high customer satisfaction levels
Learn and adapt to new technologies and tools

Required Skills:

Basic knowledge of frontend frameworks (e.g., React, Next, Angular)
Familiarity with backend frameworks (Node, Python)
Understanding of RESTful APIs
Basic HTML knowledge
Ability to navigate Chrome DevTools (Console, Network, Application tabs)
Familiarity with the HTTP request & response cycle and some common status codes

Preferred Skills (not required, but beneficial):

Experience with SDKs
Basic SQL and NoSQL knowledge
Exposure to SSO technologies (e.g., Okta, Azure AD)
Developed at least 1 project using both frontend and backend frameworks mentioned above that are publicly available for code review.
Active contribution to open-source projects

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Student Schedule:

Part-time position: up to 4 shifts per week, 8 hours per shift
Evening hours: 17:00 - 24:00 Israel time (up to twice a week)
May include occasional Friday shifts