Customer Success Specialist

About PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.Customer Success SpecialistRole summaryWe're looking for a highly sales-driven Customer Success Specialist to grow SMB and professional customers using Payoneer's solutions. This is a commercial, revenue-focused role centered on upsells, cross-sells, product adoption, and customer growth strategies, working closely with Product, Marketing, and Operations.Ideal candidates bring strong sales and account management experience, a commercial mindset, excellent communication, analytical thinking, and solid project management skills.IsraelHybridFull-time What you'll doThis role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.This is a highly commercial role combining 1:1 work with key clients and scalable, outbound portfolio management.Manage and grow a large portfolio of existing customers, building strong partnerships and identifying new revenue opportunitiesDrive retention, upsells, and cross-sells through proactive, sales-led engagementPerform outbound outreach (including cold calls) to activate customers and create commercial opportunitiesOwn the full sales cycle — from outreach and pipeline creation to demos, proposals, negotiations, and closingExecute data-driven, multi-channel campaigns based on lifecycle triggers to scale growth across the portfolioCollaborate cross-functionally to deliver customer growth plans and improve the end-to-end customer experienceProvide product feedback and market insights to influence roadmap and go-to-market strategyMaintain accurate CRM data, track pipeline performance, and report on revenue impactRepresent the company through webinars, events, and industry activities to expand reach and opportunitiesWho you areBachelor's degree, preferably in business or industrial engineeringFluent in English + Russian/Ukrainian2+ years of account management, sales, business development or other relevant experienceExpertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impactsStrong written and verbal communication skillsAbility to present a business case to key stakeholdersData oriented, possesses a high level of attention to detail with strong analytical and business reasoning skillsRecord of accomplishment in meeting and exceeding business targetsAbility to make decisions in a changing environment, anticipate future needs and drive resultsHigh level of organization, focus, and ability to work under pressureExtra Points we need from you:Experience in high-volume outbound and cold sales environments, comfortable managing large outreach volumes Additional languages beyond English and Russian are a strong advantage.Experience with CRM platforms like Sales Force and expertise in sales reporting.Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.Proven track record in working with international clients across diverse industries.Experience selling B2B solutions in a highly consultative manner.#LI-MI1The Payoneer Ways of WorkingAct as our customer's partner on the insideLearning what they need and creating what will help them go further.Do it. Own it.Being fearlessly accountable in everything we do.Continuously improveAlways striving for a higher standard than our last.Build each other upHelping each other grow, as professionals and people.If this sounds like a business, a community, and a mission you want to be part of, apply today.We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.