Customer Success Manager - Restaurants

Sales & Merchant Operations Ramat Gan, Israel Full-timeJob ID: 3416358
About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

You will join our Restaurant Development team, acting as a strategic partner for our existing restaurant partners. This is a 1-year fixed-term opportunity, offering hands-on experience in a fast-paced, data-driven environment at the core of Wolt’s business.

You won’t just be "managing accounts"—you will be a growth consultant, using data to help restaurants optimize their operations, improve their menu, and maximize their profitability and sales on the Wolt platform. This role combines analytical work with regular field activity, including 1-2 days per week of in-person meetings with restaurant partners.

What you’ll be doing

In this role, you will own and grow a portfolio of restaurant partners, combining data insights with strong relationship management to drive business impact.

Day-to-day in this role you’ll:
Drive and manage the growth of your restaurant portfolio
Monitor and improve operational KPIs for your restaurants
Act as a key knowledge source and trusted advisor for restaurant strategies
Spend 1-2 days per week in the field meeting partners and strengthening relationships
Actively drive sales growth using Wolt’s promotional and marketing tools
Train and onboard Tier 1/Tier 2 venues
Collaborate closely with Finance, Analytics, and Marketing teams
Use data to lead daily commercial and strategic discussions with partners

Our humble expectations

2-4 years of experience in account management, customer success, or business development
Strong communication skills with the ability to work with diverse stakeholders
A sales-oriented mindset with a passion for driving business growth
Analytical thinking and ability to turn data into actionable insights
Significant experience or strong familiarity with the restaurant industry is a strong advantage
Fluent in Hebrew and English

What we offer

Impact: Directly influence the success of hundreds of local businesses and “Local Heroes”
Learning & Development: Hands-on exposure to e-commerce, restaurant operations, and data-driven decision-making
Ownership: Manage your own portfolio and make a real business impact from day one
Culture: A fast-paced, collaborative environment with high autonomy
Benefits: Competitive salary and Wolt credits to keep you well-fed

Next steps

Apply by submitting your CV in English.

Our hiring process includes:
Intro call with Talent Acquisition
Interview with the Team Lead
Case study to showcase your analytical thinking
Final round with senior leadership

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.