Product Manager

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:
Plusgrade is searching for a passionate Product Manager to join our growing team (The Hospitality Business Unit,) and establish a Customer-centric vision that will transform our products and the travel industry.

In this role you will be responsible for leading initiatives focused on defining the product strategy and vision, product design and development, process improvement and increasing Customer satisfaction.

This involves identifying Customer needs and business opportunities and taking them through to implementation by collaborating with the business and engineering teams at Plusgrade.

WHAT YOU WILL BE DOING:
• Working with other key members of the leadership team, you’ll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing products.
• Constantly iterating, solving problems, and working to help improve the traveller experience.
• Defining the product roadmap and strategy, based on market research and input from key stakeholders.
• Gathering and analyzing feedback from customers and other stakeholders to identify opportunities for product improvement.
• Integrating usability studies, research, and market analysis into product requirements to enhance Customer satisfaction.
• Building a culture of product enthusiasts and providing vision and direction to an agile team.
• Working with engineering and design teams to plan and execute development projects, and to ensure that products are delivered on time and within budget.
• Ideating and working with the UX team to design new products and features that will influence millions of travellers around the world.
• Developing and maintaining relationships with key partners and vendors, to ensure that the company has access to the necessary resources and technologies to develop its products.
• Collaborating with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives.
• Analyzing data and understanding user behaviour and market needs for using data and analytics (informing and driving key decisions with data-informed insights and research).
• Partner cross-functionally with other product managers, marketing, engineering and commercial teams to understand their questions and challenges in order to expand our product portfolio.
• Develop and track progress against a product roadmap to build data-driven capabilities over time (including the definition and tracking of key performance indicators).
• Provide guidance to engineering teams by providing product requirements, as well as clarifying customer goals and business priorities to ensure they focus on our highest-impact projects.
• Support the deployment of analytics projects and data-driven product features
• Partner with engineering and IT teams to align on data architecture, tools and technologies.

YOU ARE SOMEONE WITH:
• 5 to 7 years of proven success in a product management role, with experience in product design with user interfaces, wireframes, and mock-ups, especially in high-growth environments within categories like e-commerce, travel, and customer loyalty.
• 3 to 5 years of travel and/or gaming industry experience, ideally working directly with the hospitality industry.
• Bachelor’s degree in Industrial Engineering, Business, Computer Science, Information Technology, or related field.
• 2+ years of experience building mobile app solutions on either Web, iOS and/or Android in the consumer space.
• Passion for being innovative and driving Customer-centered experiences, attention to detail in content, usability, and design.
• Track record of building and launching innovative customer-facing features that drive growth, reduce customer pain points and improve retention, with profound experience in UX-driven products and user A/B testing.
• Strong creative skills that go beyond iterative or obvious improvements to test experimental product features.
• Passionate about technology, people, and shaping Plusgrade’s ability to provide frictionless end-to-end customer experiences.
• Experience preparing easy-to-read and visually pleasing documentation, presentations and related product overviews, as well as writing business and product requirements, building roadmaps and prioritizing efforts based on multiple inputs.
• Familiarity with Agile software development methodologies.
• Able to work with limited supervision, be accountable for actions and decisions, and show a proven ability to influence cross-functional teams without formal authority.
• Ability to deliver on multiple projects simultaneously with quick turnaround and various degrees of agency.

WHAT YOU’LL LOVE ABOUT US:
\uD83C\uDFE5 Comprehensive Health Plans
\uD83D\uDCC5 Flexible Paid Time Off
✈️ Travel Experience Credit
\uD83E\uDDD8 Annual Wellness Credit
\uD83E\uDD57 Team Events and Monthly Lunches
\uD83D\uDCBB Home Office/Commuter Credit
\uD83C\uDF05 Work From Anywhere Program
\uD83C\uDF7C Parental Leave Top Up
\uD83C\uDF0D Adventure Pass

OUR PROCESS:
Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview
• Hiring Manager Interview
• Take-home Assessment or remote coding exercise (if applicable)
• Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.