Ramat Gan, Tel Aviv, Israel

Job Description

As part of our Customer Success team, you will bring an analytical, solution-focused mindset combined with a customer-first attitude. In this role, you'll use cutting-edge testing technologies to reproduce and resolve real-world customer issues while continuously expanding your technical expertise.

Responsibilities:

Diagnose and resolve technical issues by crafting creative, tailored solutions for our customers.

Research and experiment with tools and technologies essential to modern software development, such as CI/CD systems, version control platforms, testing frameworks, and bug tracking tools, to expand integration with our product.

Continuously learn and apply new frameworks, coding languages, and best practices.

Contribute to both internal and external documentation, including writing clear, concise guides and creating code samples to support our users.

Bachelor's degree in Computer Science or a related field, or equivalent work experience.

1+ years of experience with JavaScript.

1+ years of experience with Java and object-oriented programming.

Foundation in web development, including HTML, CSS, and JavaScript.

Experience with version control like Git.

Curious, resourceful, and skilled in debugging and troubleshooting technical challenges.

Passion for delivering excellent customer experiences and simplifying complex concepts.

An active GitHub account with example projects is a big plus!

Preferred qualifications:

Experience with technical support or other customer-facing roles

Familiarity with Selenium, WebdriverIO and Cypress, Docker, Kubernetes or Cloud Platforms like AWS